Terms and Conditions

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Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by OpenGenius Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of OpenGenius Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, OpenGenius Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Please find below the terms and conditions for OpenGenius training services which act as legally binding agreement between OpenGenius and yourself. Upon your part or full payment for the course, you are agreeing to these terms and conditions. Please note that the Terms & Conditions below are subject to change.


At the time of booking, the purchaser is required to pay a 10% non-refundable deposit as soon as possible in order to secure their place, the remaining balance will then be due 30 days before the course start date in order to fully confirm their place. If the booking is made less than 30 days before the course start date, the payment for the course must be made at the time of booking in full. OpenGenius Ltd will not accept any delegates on any courses unless full payment has been received prior to the start of the course.
Bookings and payments must be made directly through OpenGenius Ltd and not booked via a third-party individual. For group bookings, OpenGenius Ltd must be provided with the full names and contact information for each delegate for our records. OpenGenius Ltd reserves the right to contact each course delegate to verify the group booking. For Group bookings, only one person within the group will be invoiced for the full amount of all attendees and OpenGenius will require the payment to be made in full for all delegates in one transaction.
Please note, any course fee payments made to OpenGenius Ltd may be subject to bank charges which the delegate is required to cover before attending the course.
For group bookings, this will only be available to employees who work for the same company. At the time of booking, the attendee must provide OpenGenius with a letter from management on headed business paper to confirm that the group of attendees are in fact part of the same business.

Transfers & Cancellations

We understand that, due to unforeseen circumstances, attendees may have to alter their arrangements. In these cases, every effort will be made to accommodate the change, although this cannot be guaranteed. If you are unable to attend for any reason, you must notify us in writing as soon as possible before the start of the course. If we do not hear from you once the course has started, we will assume that you have cancelled, and you will not be able to transfer to another course or be entitled to a refund.

If you have paid in full, and wish to transfer to a later course date, if we are able to re-sell your original place, we will be happy to offer you a non-refundable credit that you may use for any future OpenGenius Ltd dates for that course which is within 12 months of your original course date, subject to availability. The credit cannot be used in conjunction with any other offers and can only be used on the course discipline which you initially paid to attend.

If you have paid a deposit, and you wish to re-book onto the same course on a later date, if you make full payment 30 days before the next course that you choose to book onto, and this course is within 12 months from the original start date, you will be able to transfer.
In both cases, a fee of £100 (plus tax if applicable) will be charged to transfer from one course to another to cover the administration costs. This fee will be payable to OpenGenius Ltd. In order to transfer your place, we would require this amount to be paid upon your notification to OpenGenius Ltd of your intention to transfer your place. Please note you will only be able to transfer to another course if there is space is available.


For bookings made through our website, there is a 7 day ‘cooling off’ period. This cooling off period lasts seven (7) working days from the date which payment was made to OpenGenius Ltd. Therefore, if you request a refund for any reason in writing from OpenGenius Ltd during this period, OpenGenius Ltd will provide you with a refund for the total amount, paid within 30 days. Refunds shall be made by the payment method which you used to make payment to OpenGenius Ltd. If you request a refund, you are obligated to cover any transaction charges which may occur as a result. Please note, OpenGenius Ltd reserves the right to refuse a refund if the refund is requested within 7 working days of the start of the course.

If you have paid a deposit or paid in full, and do not wish to re-book onto the course at a later date, then you will lose the course fees paid to OpenGenius Ltd. Please note, all requests for transfers and refunds must be made in writing and acknowledged by OpenGenius Ltd. However, please be aware that places booked at a discounted price are non-refundable and non-transferable.
If you are unable to attend the course which you have paid for, you are permitted to substitute your place with a nominated individual. If your nominated individual wishes to pay for the course his/herself, we will refund your amount once we have received full payment from your nominated individual.

Due to unforeseen circumstances that may be out of OpenGenius Ltd’s control, it may be necessary to change or cancel course dates, content, venues, and prices from those published. We will make every effort to transfer your booking, together with any payment made, to the next available course at your preferred venue. It should be noted that we will not be held liable for any costs or losses incurred by you because of any such changes, including travel arrangements and accommodation. OpenGenius Ltd also reserves the right to change the trainers at the course. Should this happen, OpenGenius Ltd will notify you at the earliest convenience and OpenGenius Ltd is not obligated to provide you with a refund or any monetary compensation in this case.

Data Confidentiality

The parties shall treat as and keep confidential all information whether of a technical, commercial or any other nature relating to the other party and shall not, at any time, divulge any such information to any person not authorised by the divulging party to receive it and shall not utilise any secret or confidential knowledge or information acquired in connection with this Agreement to the detriment or prejudice of the other party or use the same for any purposes save for the purposes of this Agreement.

The attendee shall ensure that it has in place all necessary consents in connection with Personal Data to allow OpenGenius Ltd to perform the Training Services without infringing any third-party rights. OpenGenius Ltd warrants to the Client that it will only use the Personal Data for the purpose of carrying out its obligations hereunder and that it will ensure that all reasonable and appropriate security measures are in place to protect the Personal Data and that it will destroy or deliver the Personal Data upon written demand from the Client, and further, that it has in all respects complied with its obligations under the Data Protection Act 1998 (UK) and any amendments to or re-enactments thereof.

On occasion during the course, some filming or photography may take place. The video footage or photographs are captured by members of the OpenGenius team and used only by the OpenGenius team to promote the course to future delegates. If you partake in any filming or photographs you will be providing your consent to the release of your image, likeness, and the sound of your voice. You will also be agreeing that the footage may be edited and used by OpenGenius Ltd, in whole or in part, in all media, including, but not limited to, audio and video cassettes, web, CD-ROM, DVD, Internet, television, radio and cable broadcast, and for all other purposes in perpetuity throughout the world. If you do not wish to be involved, please could you inform us in advance of the course if possible and on the first day of the course.



At OpenGenius, we welcome any additional feedback regarding the course which you were not able to provide in the end-of-course evaluation form. If you would like to provide us with additional feedback, please feel free to email your comments directly to the OpenGenius Training team at training@opengenius.com.

OpenGenius Ltd
Tec Marina
Terra Nova Way
CF64 1SA

Telephone number: +44 (0)2922 745 910

Email address: training@opengenius.com