OpenGenius

OpenGenius Privacy Policy

Last updated: 24th May 2018

What this policy covers

This is the privacy policy of OpenGenius Limited (hereinafter referred to as “OpenGenius”). At OpenGenius, your privacy is important to us and OpenGenius does not sell, publish or share any information about our customers unless given express permission to do so. This policy tells you who we are, what information we collect about you, how we process it, who we share it with with and what access and control you have over your information.

Please read this policy carefully. Further information about privacy and data protection issues including the online Register of Data Controllers can be found on the Information Commissioner’s website at ico.org.uk.

This Privacy Policy covers the information we collect about you when you sign-up for our newsletter or send us a direct enquiry through the OpenGenius website, unless a different privacy policy is displayed. OpenGenius offer a number of services and products that operate under dedicated Privacy Policies. These Policies are available on the respective websites.

If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

Who we are

We are OpenGenius Limited, a company registered in England and Wales – No. 05653541. Our registered office is at: OpenGenius Ltd. Tec Marina, Terra Nova Way, Penarth, United Kingdom, CF64 1SA. E-mail: contact@opengenius.com

When we refer to “we,” or “us” in this policy, we mean OpenGenius Ltd. OpenGenius are the creators of productivity software DropTask and iMindMap. We also offer training and talks on innovation, creativity, leadership, plus more. We operate a number of websites and offer related services, like support. We refer to all of these products, together with our other services and websites as “Services” in this policy.

What information we collect about you

We collect information about you when you input it into the Services or otherwise provide it directly to us. This will include information collected through our website, such as your email address, if you choose to sign up to our newsletter. It will also include any information you provide to us if you contact us via email, phone or through one of our online support channels. When speaking to one our representatives, you may be asked to provide contact information, account information and details to the nature of the enquiry.

While you use our website, we automatically collect information about you via Google Analytics; a web analytics service provided by Google, Inc. (“Google”). The Google Analytics service collects information on the page you have visited and helps us to improve our Services to you. No data which is collected through this service is personally identifiable. You can find out more about this service at google.com/analytics. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address which we do not link to any personally identifiable information) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other Services to us relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How we use the information we collect about you

If you provide us with your email address to sign-up to receive our newsletter, we will use your information to provide this Service to you. When you register with us, buy from us or sign up to our newsletter, the information you provide will be used:

  • To provide the Services you require.
  • To communicate with you about our Services. This will include sending you relevant marketing information, promotion, product updates, tips, etc to ensure you get the most out of our Services, for example our software products or training solutions. Our marketing emails contain a link to unsubscribe, so you may opt-out from receiving our marketing communications at any time.
  • For continual product development and improvement. We may also use this information to resolve software crashes and technical issues with our Services.
  • For feedback. If you do not object, we may use the information we hold on you to contact you for feedback on your use of our software and/or Services, and/or website.
  • For analytics and analysis. As part of aggregated data about users of our website, sales patterns and other statistical data to improve our website, but it will not be possible to identify individuals from that aggregated data.
  • To protect our Services and users.

How we share the information we collect

OpenGenius will share your information in the following ways:

  • Third party service providers. We may provide access to or share your information with third parties who perform Services on our behalf. These third parties provide services for, but not limited to, application hosting, server logging, data storage, file storage, billing, advertising, analytics, emailing, customer service, shipping and fulfilment, marketing and security.
  • Business Transfers. If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the Services can continue to operate. In such case, your information would remain subject to the promises and commitments contained in this Privacy Policy until such time as this Privacy Policy is updated or amended by the acquiring party upon notice to you. If such transfer is subject to additional mandatory restrictions under applicable laws, OpenGenius will comply with such restrictions.

How we keep your information secure

We keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. The data for our Services is predominantly hosted on the Amazon Web Services (AWS) platform within the US. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. When you enter sensitive information (such as a credit card number to purchase OpenGenius products and Services), we encrypt such information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Access and Control of the data we collect about you

To request the information OpenGenius has stored about you, please contact us at contact@opengenius.com

Our policy towards children

The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support Services.

Changes to our Privacy Policy

OpenGenius reserves the right to amend or modify the policies on this page at any time for any reason without notice. This Privacy Policy may change as new features are added to our website or to any of our products and Services. If we decide to change our Privacy Policy, we will post these changes to our Privacy Policy on our website.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s).